About Us

Who is Hair Extensions Worldwide?

 

Hair Extensions Worldwide is based in both Sydney and Newcastle offering hair extensions to local and international retail / wholesale customers.  Hair Extensions Worldwide has the vision of creating a number of distribution points around the world for fast shipping and to provide an extensive range of various hair extension brands globally. Our aim is to provide an online hair extension supermarket experience to our customers. 


We understand our customers require: fast delivery, multiple colour selection help options, fast product exchange options, fast payment options, delivery/payment security and expert hair extension customer support. We supply products to various types of customers from young fashionable teenage women/men to worldwide hi-fashion salons and TV/film production companies.


 

Local pickup, product and colour selection available from Sydney or Newcastle - Australia


We offer local Sydney and Newcastle  Australia customers the opportunity to pick up, colour match and select products locally from our partner salon in O'Brien St Bondi Beach - Sydney or in Charlestown - Newcastle by appointment. Our company is structured as an online supermarket warehouse business and has separate showroom with stock. We offer local customers the opportunity to make an appointment between 5.00pm and 8.00pm Monday - Friday to pick up, match hair colours or inspect/purchase products from our showroom. Call or SMS our customer support line on 0414 698 441 between 5.00pm and 8.00pm Monday - Sunday to arrange an appointment. 

 

Local pickup, product and colour selection available from - Tallahassee - Florida - USA


We offer local Tallahassee USA customers the opportunity to pick up, colour match and select products locally from our small showroom at Tallahassee by appointment. Our USA company is structured as an online supermarket warehouse business and has a small product showroom available to the public in Tallahassee. We offer local customers the opportunity to make an appointment between 7.00am and 7.00pm Monday - Sunday to pick up, match hair colours or inspect/purchase products. Call or SMS our customer support line on 0414 698 441 between 7.00am and 7.00pm Monday - Sunday to arrange an appointment.

Our Worldwide Customers

We now offer worldwide customers more choices in shipping options to balance the choice between the speed of delivery verses the cost of shipping.  We understand there are customers needing hair extensions as fast as possible and are willing to pay for a faster shipping service in order to achieve a deadline. Alternatively, we understand there are also customers who are willing to wait a little longer on delivery time frame to get the benefit of tremendous value on the final cost of the item when you include the cost of shipping. 

We are also now have options for certain products were you can select a product based in its If you need your order fast, then there will be a postage option for shipping and the cost of  choice of offer various shipping options for our worldwide customers to allow a choice in shipping timeframes and postage costs.  We are now also offering on some products, a choice to choose a despatch local Our website will offer different types of shipping options for each product depending on your postcode and country. Our shipping options can vary for local Tallahassee USA customers the opportunity to pick up, colour match and select products locally from our small showroom at Tallahassee by appointment. Our USA company is structured as an online supermarket warehouse business and has a small product showroom available to the public in Tallahassee. We offer local customers the opportunity to make an appointment between 7.00am and 7.00pm Monday - Sunday to pick up, match hair colours or inspect/purchase products. Call or SMS our customer support line on 0414 698 441 between 7.00am and 7.00pm Monday - Sunday to arrange an appointment.

Worldwide Shipping


Every product description will indicate the location of item and estimated shipping times to major countries. We ship to all countries around the world. Our current shipping locations are from:


> Sydney - Australia


> China


> India


> USA


> Other countries (e.g. country of origin for raw hair)


We will soon also ship directly from UK and Canada providing extremely quick delivery times to local customers in these countries. Product descriptions will indicate product shipping location and estimated shipping times. Customers may find the same product at a different price due to a different product shipping location. These same products will have different delivery, exchange and refund times. For fast delivery, fast exchanges and fast refunds, customers should consider the price and product shipping location when selecting their product.

 



Ways to Shorten Delivery Timeframes

We understand many of our customers need express delivery for that special event. For local Australian customers, we offer express post by Australia post for next business day delivery.  For USA or international customers, you will also be offered express postage  We normally will ship item same day if your payment has cleared before 4.00pm each business day (between Monday to Friday). 

Express Local Pickup - Sydney / Newcastle Australia

Customers can contact our Customer Support line on 0414 698 441 (Call or SMS) to make an appointment for same day pickup from O'Brien St Bondi Beach or Newcastle. Customers can make appointments to inspect, colour match, collect and pay for their products between 5.00pm - 8.00pm Monday - Friday. Location will be dependant on time of appointment. Details of pickup location will be provided during appointment confirmation.

Next Day Express Australian Postage

Australian customers can select express post on checkout for Australia Post next business day delivery. For metro areas, products will be delivered the next business day if payment has cleared prior to 4.00pm Newcastle time. For non metro areas, you can visit the Australia Post website to determine if next day delivery is available in your area. You must ensure product specifies "Shipping Location" as "Australia" in the product desription. 

Express Payment Methods


The following instant payment methods are available to ensure your payment is instantly cleared and your product is shipped the same day. Here are the following instant payment methods with details on how to expedite your delivery.


Paypal - Credit Card or Existing Fund Payments


If you pay by Paypal using your credit card or have existing funds inside your Paypal account, your funds will be cleared immediately after completing checkout.


Internet banking from your Commonwealth bank account


If you have a Commonwealth Bank account and complete an Internet banking transfer into our company Commonwealth bank account, your funds will be instantly cleared on completion of your Internet banking transaction. Instructions on completing an Internet banking transfer are provided on our Payment Options webpage or on checkout. You must ensure you Contact Us by email, SMS or telephone to advise us to check our account the same day prior to 4.00pm . Failure to do so will result in us checking our bank account at our scheduled times during the day.


Over-the-counter deposits at any Commonwealth bank branch


You can make an instant payment by visiting any Commonwealth bank branch and depositing your funds directly into our company account. Instructions on completing an over-the-coutner banking transfer are provided on our Payment Options webpage or on checkout. You must ensure you Contact Us by email, SMS or telephone to advise us to check our account the same day prior to 4.00pm. Failure to do so will result in us checking our bank account at our scheduled times during the day.


Super Thin Packaging for Mail Box Security and Absent Resident Deliveries

We know many of our customers have busy lifestyles and are rarely home for deliveries. To reduce the requirement to pick up your product from your local post office the following day when you were absent from time of delivery, we offer some products with our Super thin mail packaging. We slightly dismantle the item from its original packaging (we still send the packaging) to ensure your item fits in the thinnest size envelope (less then 2 cm thin and 24.1cm x 33.8cm in dimention) to allow the item to be classified as a document size envelope. Your item will then be placed inside your mail box and no postal pickup notification will be placed. This can reduce a day for actual collection of your item and save you time / money for post office collection. The product description will indicate items which have super thin packaging available. You can then select this option on checkout. Some items automatically have this option for free standard mail. Customers will be able to choose an alternative postage method for standard, registered or express post if other shipping methods are preferred.



Our Free Services to Our Customers


On the first order you complete today, all new and previous customers benefit from the many free services our competitors may not offer. Our free services provide tremendous value to our customers when buying online.  Here are some benefits you will receive after your order today:

FREE - Unlimited Exchange Program

We offer free unlimited colour exchanges on all products within 30 days on delivery of goods. Read our Store Policies for more information on our free Unlimited Exchange Program

FREE - Product Upgrade Credit

If you purchase a product such as a set of hair extensions and want to upgrade to a thicker / larger piece set, then simply return the product within 30 days of sale and well give you a free credit on the intial purchase price of the item. Then simply pay the difference in price. You can read more information about our Free Product Upgrade terms and instructions on our Store Policies webpage.

FREE - 5 Option Colour Matching Service

To ensure customers purchase the right hair colour for our products, we offer five different ways to match your own hair to the product you are purchasing today.  We understand that buying off the Internet can be difficult to select the right colour, so we want to ensure our customers get the right product the first time.


Click here to read more about our 5 Option Colour Selection Help service. No other competitor offers such an extensive range of options giving you security and piece of mind on your purchase.



Our Commitment


We are committed to provide an online supermarket style experience with the most extensive range of hair extensions in the world. We are committed to provide the following:


> A wide range of products from various manufacturers from all around the world.


> Very quick order processing and shipping times (within 24 hours max).


> Free unlimited exchanges, returns and colour matching service.


> 7 day a week customer support and ordering service.


> Free hair extension advice to new and existing customers.


> Various shipping locations in major countries to reduce delivery time frames.


> A personalised and friendly ordering experience.


> A number of various ways to pay.



Our Hair Extension Focus


We are solely focused on providing an online supermarket for various human / synthetic hair extensions, wigs , hair tools, eye lashes and other hair extension related products only. Our specialisation ensures customers are provided with specilist hair extension advice and support.  Our company is focus on providing products and support form inexperienced customers right through to boutique hair salons and the film /fashion industry.



Our Future Vision


Our vision is to have the largest online supermarket of hair extension range in the world. We want to allow customers from any location in the world, the ability to purchase our products and be delivered as quickly as possible.



Our Corporate Details


Australia Office:


Hair Extensions Worldwide Pty Ltd


Incorporation: Australia

A.C.N. 149 270 459

A.B.N. 47 149 270 459


Correspondence can be posted to:


Hair Extensions Worldwide Pty Ltd

193 Charlestown Road

Charlestown NSW 2290

Australia

 


 

 

 

 

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