If the Frequently Asked Questions (FAQs) do not answer the specific question/s you have, use our online Contact Us form or contact us by calling/sms our Customer Support Line at 0414 698 441 (Australia) or (+61 414 698 441 (International) between 7.00am - 9.30pm Monday - Sunday (Sydney - GMT +10).
Hair Extensions Worldwide Pty Ltd is an Australian incorporated company located in Sydney - Australia with the vision of selling the most extensive range of hair extensions products globally. Our aim is to provide an online hair extension supermarket experience to our worldwide customers.
We understand our customers require: fast delivery, multiple colour selection help options, fast product exchange options, fast payment options, delivery/payment security and expert hair extension customer support. We provide products to various types of customers from young fashionable teenage women/men to worldwide hi-fashion salons and TV/film production companies.
Your can read more about our company on our "About Us" page.
Yes. Simply call us or "Contact Us".
No. We are alot different to most online or offline hair extenion sellers. Our focus is being an online supermarket for various brand / manufacturers from around the world, providing various: styles, quality levels, locations of stock or product ranges to customers. Our aim is to provide products for a broad range of customers, from young teenage women to large hair extension related companies. We have just started our journey to achieve our goal.
We offer many different products and buy in very large quantities from various manufacturers from around the world. We can offer extremely competative prices much lower then the small quantities you would purchase direct. We also have distribution points in various countries around the world which will help your brand expand. We can also offer your brand to be sold on Hair Extensions Worldwide and provide assistance for online sales / marketing.
We recommend to first read our page "Colour Selection Help". This will provide many options for you to choose from. We also offer free unlimited exchanges to provide piece of mind during your shopping experience. Contact Us if you have any specific questions.
Certainly! We have regular clients who call us on a regualar basis asking questions about colour, product selection, advice for their hair business or film/tv production event. Simply call us or "Contact Us".
Yes. The instructions on how to send us your hair sample are provided on our "Colour Selection Help" page.
Yes. Simply call us or "Contact Us".
Yes. Simply call us or "Contact Us".
Yes. We understand colour images can not provide an exact representation of colour. To provide the best customer experience, we offer FREE unlimited exchanges. You can buy from us with confidence that you will be able to exchange your item. Please ensure you read the specific product exchange policy and location (country) for exchange on the actual product description page. We recommend you purchase items from the same country where you reside to reduce the exchange time frame. We also recommend you read our "Colour Selection Help" page which provides many options for selecting the right colour, minimising the possibility for exchange. To find out more about our exchange policy and instructions on completing an exchange goto our "Store Policies" page.
Yes. Simply call us or "Contact Us".
Contact Us for more information.
Hair Extensions Worldwide offers products globally to a variety of different customer profiles. Our customer profiles range from young women from numerous countries to high fashion hair salons.
We offer a large number of payment options for you to choose from including:
> All major credit cards using either Paypal or Paymate;
> Direct bank deposit from your own bank account (any country) into our company bank account by Internet bank transfer or by using Paypal;
> Australian bank cheque or Australia Post money order;
.> Bpay;
> Western Union; or
> Over-the-counter bank deposit into our company bank account from any Commonwealth bank branch.
To find out more about our payment options and instructions on completing payment goto our "Payment Options" page.
We offer local Sydney, Australia customers the opportunity to pick up, colour match and select products locally from Paddington - Sydney. We are primarility structured as an online supermarket warehouse business and do not provide a separate shop front available to the public. We do however offer local clients the opportunity to make an appointment between 7.00am and 9.30pm Monday - Sunday to pick up, match hair colours or inspect/purchase products. Please contact our customer support line 0414 698 441 to make an appointment.
Yes.
We currently only offer cash, money order, bank cheque or Paypal (must be with credit card attaced or Paypal funds) on pickup. Please refer to our "Payment Options" page for instructions on payment. If you need to pay by credit card using Paymate, you need to pay one day prior to pickup. You can also pay by Internet banking or over-the-counter at any Commonwealth Bank brach one day prior to pickup.
Click here to read our company privacy policy and notice.
Yes. You can call or Contact Us.
You will find on each product sales listing details about the hair quality. We describe the grade of hair and many other finer details no other hair extension seller provides. This is ideal for customers who have a hair related businesses and require a specific quality type for their clients price range.
Yes. You can read our policy and refund instructions on our "Store Policies" page.
To ensure you have the safest shopping experience when purchasing your regular items from us, we ensure that all credit card transactions are made from our credit card providers websites which provide the highest level of online security. We use Paypal and Paymate since these are the most internationally well known online payment facilities and offer buyer protection programs (visit their websites for more information on there buyer protection programs). Paypal and Paymate buyer protection programs provide comfort to our buyers that their item will delivered and the item purcahse was as described on our product listing at no additional credit card fee cost (free insurance).
Express Post is an overnight parcel service (business days), offering guaranteed next business day delivery and online tracking. The Express Post network covers 80% of Australian business addresses, private addresses and post offices boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. To check if you are located in the next day delivery zone go to the Australia Post Express Post Network website and check your postcode.
Yes. When you select "Registered mail" on checkout, you immediately have up to $100 of insurance included in the cost.
Registered post gives you:
> proof the item was sent and delivered;
> compensation for loss or damage of item; and
> evidence when makeing a claim using Paypal or Paymate buyer protection programs.
Additional insurance can be obtained. Simply "Contact Us" and we'll provide a quote for the additional insurance.
We offer local Sydney, Australia customers the opportunity to pick up, colour match and select products locally from Paddington - Sydney. We are primarility structured as an online supermarket warehouse business and do not provide a separate shop front available to the public. We do however offer local clients the opportunity to make an appointment between 7.00am and 9.30pm Monday - Sunday to pick up, match hair colours or inspect/purchase products. Please contact our customer support line 0414 698 441 to make an appointment.
We ship to every country worldwide.
We understand some of our customers require next business day delivery and provide 3 key points below to make sure your item arrives on time. Your order and payment must be made before 4.00pm (Sydney - Australia GMT +10) for next business day delivery. We will have available for international customers located in the USA, UK and Canada the same service in the next 3 months.
You will notice on each product description, if the item is "in stock" and the location (country) of were item is being shipped from. If its from the country were the item needs to be shipped to (including international customers), then you will have the option of next day delivery on checkout. You may find the same product listed for sale, but be aware the item may be located in a different country for express shipment reasons. Ensure you check the product description first!
You need to ensure you use an instant payment method such as Paypal using your credit card attached to your Paypal account or using existing funds within your Paypal account. If you have a Commonwealth Bank account, you can do an Internet Banking transfer which will register instantly within our own Commonwealth Bank company account. Aternatively you can contact us and visit any Commonwealth Bank Branch for a direct over-the-countrer bank deposit. Instructions on how to complete payment are detailed on our "Payment Options" page. Other payment options require 1 day fund clearance.
On checkout you must select a next business day express post option. If you live in Australia, read the FAQ on "Speed - What's the fastest shipping within Australia?"
Express Post is an overnight parcel service (business days), offering guaranteed next business day delivery and online tracking. The Express Post network covers 80% of Australian business addresses, private addresses and post offices boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. To check if you are located in the next day delivery zone go to the Australia Post Express Post Network website and check your postcode.
You must also complete the 3 key points explained under FAQ - "Speed - How can I get my item delivery tomorrow. It's very urgent!"
No. You will not be charged Australian Goods and Services Tax "GST" when completing checkout on your order. This is why many international customers buy from us.
Customers having items shipped within Australia are required to pay GST by law. International customers are not required to pay local Australian GST. Prices do not include GST.